Refund policy

Return Policy

At Schinoussa Superfoods, we strive to provide you with high-quality products and ensure your satisfaction. However, due to the nature of our products, we do not accept returns or exchanges unless the item you received is damaged.

Damaged Items

If you receive a damaged product, please contact us within 7 days of receiving your order. To expedite the process, please provide us with your order number, description of the damage, and any relevant photographs.

Upon verification of the damage, we will determine the appropriate course of action. This may include issuing a replacement or refund for the damaged item. Please note that all claims for damaged items must be made within the specified timeframe.

Contact Us

If you have received a damaged item, or if you have any questions or concerns regarding our return policy, please contact our customer support team at schinoussa@hotmail.com or give us a call at 416.509.3643. We are here to assist you and resolve any issues to the best of our ability.

Important Considerations

Please keep in mind the following important points regarding our return policy:

  1. We cannot accept returns or exchanges for any reason other than damaged items. We encourage you to carefully review the product descriptions, specifications, and sizing information before making a purchase.

  2. If the item you received is damaged, we may require you to return the product to us. We will provide further instructions on how to return the item if necessary.

  3. We are not responsible for any damage to products occurring after delivery, such as mishandling or misuse.

  4. Our return policy applies only to purchases made directly from the Schinoussa Superfoods website. If you have purchased our products from a third-party retailer or distributor, please contact them directly for their return policy.

  5. We reserve the right to refuse any claims for damaged items that are made outside of the specified timeframe or do not meet the requirements mentioned above.

Thank you for your understanding and cooperation. We appreciate your support and are committed to ensuring your satisfaction with our products.